Boundary Spanning Design for Better Organisation (2025) explores how design can connect people, disciplines, technologies, and organisations across boundaries to foster innovation, collaboration, and strategic transformation. Link to Edward Elgar page. The introduction is available as an OA.

Empathic Service Design: Challenges in Design, Analysis and Services (2025) examines how empathy can be embedded into contemporary service design to address complex social, technological, and organisational challenges through case studies and design methods. Link to Bloomsbury page

Artistic Cartographies and Design Explorations towards Pluriverse (2022) investigates artistic and design practices that support pluriversal futures, highlighting diverse ways of knowing, being, and creating more sustainable societies. Link to Routledge page. The book is available as an OA.

Empathy and Business Transformation (2022) demonstrates how empathy can serve as a strategic driver of organisational change, innovation, and human-centred business development. Link to Routledge page

Muotoilun avaimet älykkääseen teollisuuteen ja liiketoiminnan ketterään kehittämiseen (2021) presents practical approaches for applying design thinking and service design to smart industry, innovation, and agile business development. Link to Teknologiateollisuus page. Link to video playlist on YouTube where the authors and experts explain how to apply design in business development.

Arts-Based Methods for Decolonising Participatory Research (2021) introduces arts-based methodologies that challenge dominant research paradigms and support more inclusive, participatory, and decolonising research practices. Link to Routledge page. 32+ Scopus citations for the volume, indicating substantial scholarly uptake. Link to a book review. The book is available as an OA.

Managing Complexity and Creating Innovation through Design (2019) explores how design methods and creative processes can help organisations navigate complexity and stimulate innovation. Link to Routledge page.

Introduction to Industrial Service Design (2016) a foundational text explaining how service design can support industrial companies in developing customer-centred services and business models. Link to Routledge page.

For Profit, For Good: Developing Organisations through Service Design (2016) presents cases demonstrating how organisations can create both economic and social value through service design approaches. Download publication here.

Muotoiluajattelu (2014) An influential Finnish introduction to design thinking, illustrating how creative design approaches can contribute to innovation and organisational development. Link to Teknologiateollisuus page. Link to a book recommendation. Link to book presentation on YouTube.

Service Design with Theory: Discussion on Value, Societal Change and Methods (2013) connects service design practice with theoretical discussions on value creation, societal transformation, and emerging design methods. Service Design Books recommends. Available through the FINNA library.

Palvelumuotoilu – Uusia menetelmiä käyttäjätiedon hankkimiseen ja hyödyntämiseen (2011) One of the most widely used Finnish books on service design, introducing methods for understanding users and developing customer-centred services. Link to Teknologiateollisuus page.

Designing Services with Innovative Methods (2009) An early landmark book in service design that brings together leading international scholars and practitioners to present innovative methods, case studies, and design thinking approaches. Link to Goodreads recommendation. Link to Service Design Books recommendation. Available at SCRIBD. Available through Finna Library.

Designing the Creative Tourism Experience (2007) Doctoral research exploring how service design can enhance tourism experiences through co-creation with local craft communities in Namibia. Available through the Finna library.

Design Your Action (2007) examines design as a catalyst for social engagement, participation, and creative action in communities and organisations. Available through the Finna library.

Helsinki–Opuwo–Helsinki (2003). Documents encounters among craftspeople, tourists, and women’s communities in Namibia, exploring culture, design, development, and local livelihoods. Available through the Finna library.